If you don't find an answer, contact our engineers directly via the Contact page.
Focus on three points: (1) sample traits (heat sensitivity, moisture, batch size); (2) shelf area and cold-trap temperature (throughput and ultimate vacuum); (3) use case (R&D / pilot / production). Submit your sample info via Contact and our engineers will advise.
Always use dynamically balanced rotors and tubes, balanced symmetrically before running; never exceed max speed; do not open the lid while spinning. See the maintenance manual for your model in the Download Center.
Yes. We offer tailored design and system integration around vacuum, temperature, centrifugation and coating for special research or industrial processes. Describe your process via Contact and we will evaluate and respond.
Visit the Download Center to filter SOPs, maintenance manuals and selection guides by model or type. Some resources require customer login.
Equipment is covered by limited warranty (period per contract/warranty card). Log in to the Customer Center to register devices, check warranty status and submit service requests; our engineers will follow up.
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