Limited Warranty
Main units are covered by limited warranty per your contract/warranty card, with clear coverage on key parts; check status anytime in the Customer Center.
From Delivery to Maintenance — Engineers On Call
Main units are covered by limited warranty per your contract/warranty card, with clear coverage on key parts; check status anytime in the Customer Center.
On-site installation, commissioning and standardized operation training so your device is compliant and your team is confident.
Inspection, servicing and wear-part replacement on demand to cut unplanned downtime and extend service life.
Calibration and metrological traceability for key parameters to keep your data repeatable and comparable.
Safety stock of common spares for fast turnaround and minimal repair waiting time.
Engineers diagnose and guide remotely to resolve common issues fast and boost response efficiency.
Submit a request via the Customer Center or Contact page with model and symptom.
Support confirms details, dispatches and schedules the service with you.
Remote assistance first; on-site engineer dispatched when needed.
Repair or calibration completed with a transparent service report.
Post-service follow-up and archiving for future traceability.
Coverage, period and exclusions are defined by your purchase contract and the accompanying warranty card. Consumables, wear parts, and damage from misuse or force majeure are excluded. To request service, use Contact or the Customer Center.
Share your device info and symptom — our engineers will reach out shortly.