In accordance with the Personal Information Protection Law of the People's Republic of China and other applicable laws, this page explains how the Taigao Bio official website collects, uses and protects your personal information.
The operator and personal-information controller of this website is Taigao Bio, registered at Room 408, Jinwan Commercial Plaza, Sanxiang Town, Zhongshan, Guangdong, China. Contact: phone +86-400-820-1688, email sales@taigao-bio.com; Personal Information Protection Officer: privacy@taigao-bio.com (please mark emails with 'Personal Information Protection'). We process personal information in accordance with the Personal Information Protection Law of the PRC and other laws, and safeguard all rights you are entitled to. For any questions, please use the channels under 'Contact Us' and 'Complaints & Reporting'.
When you register, submit an inquiry or download resources, we may collect your name, email, phone and organization to provide consultation, support and service. Sensitive data such as passwords is stored encrypted.
When you visit this site, our servers automatically record access logs including your IP address, browser type and version (User-Agent), access time, visited pages and referrer. Such logs are used to secure the site, troubleshoot faults, prevent attacks and produce de-identified visit statistics; they are not used to identify you personally or for marketing. Access logs are deleted after 6 months.
We use your information solely to respond to inquiries and quotes, provide after-sales and technical support, send necessary notices related to your products, and improve this site. We do not sell your information to third parties. We undertake not to use your personal information for automated decision-making (such as user profiling or credit assessment) that would have a significant effect on your rights; all processing is based on the explicit purposes stated in this policy.
We retain your personal information only for the period necessary to fulfill the purposes described in this policy: customer-account data is kept until 6 months after account closure; inquiry and form-submission records are kept for 2 years to meet after-sales and compliance-retention needs; analytics data is de-identified and retained without direct association with your identity. Personal information beyond these periods is deleted or anonymized.
To provide better services, this site uses trusted third-party services only to the extent necessary and shares information only as required to fulfill the purposes described in this policy. We do not sell your personal information to any third party. Current third-party services include: (1) Baidu Tongji (a web-analytics service provided by Baidu Netcom Science and Technology Co., Ltd.): collects anonymous visit data (page views, referrers, device type, approximate region) to understand visitor behavior and optimize content; it records information via cookies and local storage, and you may opt out by clearing browser cookies, enabling your browser's Do Not Track setting, or visiting Baidu's privacy center. (2) Email delivery (SMTP provider): uses your email only when you submit an inquiry or when we send you necessary notices. (3) Content delivery and media storage (Tencent Cloud / IMA image CDN): used to accelerate loading of images and other static assets. These third parties are each bound by their own privacy policies; Baidu Tongji's privacy policy is at https://www.baidu.com/duty/yinsiquan/ . Except where required by law or to fulfill a clearly disclosed purpose, we will not provide your personal information to any other third party.
This site uses cookies and browser local storage to remember language preference, maintain customer login state, and support the third-party analytics described above. Essential cookies (such as language and session) are necessary for the site to function; analytics and preference cookies can be managed or cleared in your browser settings. You may refuse or delete cookies via your browser settings, but some features (such as customer login) may then be limited.
We protect your information with HTTPS encryption, access controls and encrypted storage. Customer data resides on access-controlled servers and is accessible only to authorized personnel.
You are entitled by law to the following rights: to access, copy, correct, supplement and delete your personal information; to withdraw at any time any consent you have previously given (withdrawal does not affect processing already carried out on the basis of that consent before its withdrawal); to close your account at any time; and to request an explanation of our personal-information processing rules. Exercising any of these rights or withdrawing consent will not diminish any other rights you are entitled to by law. To exercise them, contact us via the details below; we will verify and process your request within 15 business days of receipt.
Our products and services are primarily intended for enterprise customers and are not specifically directed at minors. We do not knowingly collect personal information from minors; if we discover that we have collected a minor's personal information without prior parental/guardian consent, we will delete the relevant records immediately.
For any questions about this policy, please reach us via the Contact page or directly: hotline +86-400-820-1688 (Mon – Fri 8:30 - 17:30), sales sales@taigao-bio.com, after-sales service@taigao-bio.com, privacy privacy@taigao-bio.com. This policy may be updated periodically; the version posted on this site shall prevail.
If you believe our handling of personal information violates laws, regulations or this policy, you may complain or report through: ① Contact us at +86-400-820-1688 or sales@taigao-bio.com; ② File a complaint with the competent personal-information protection authority, including the local cyberspace administration (Zhongshan Cyberspace Administration), the market regulator, or call the violation-report hotline 12321; ③ Lodge a lawsuit with the competent court. We will verify and respond within 15 business days of receipt.
This privacy policy takes effect as of August 2026 and was last updated in August 2026. For material changes we will announce on this site and notify you via a popup or email; where changes materially affect the purpose, method or scope of processing, we will obtain your renewed consent. The ICP filing number is published in the site footer as required. For any concerns about personal-information processing, please reach us via 'Complaints & Reporting'.